Roborock has been named Canstar's 2026 Most Satisfied Customers winner for robot vacuums, with Australian respondents rating the brand highest overall against other robotic vacuum cleaners on the market.
The result is based on a Canstar survey of 354 Australians, who rated the robot vacuums they had owned or used over the previous three years. Respondents scored brands across Overall Satisfaction, Performance, Features and Functionality, Battery and Charging Performance, Design, Ease of Use and Value for Money. Roborock was ranked first and was also the only brand to receive five stars in every one of those categories.
Company links the result to customer-led development
Danni Li, marketing lead at Roborock, said the company was honoured to receive the recognition. She said Roborock defines success by how much it can reduce the complexity of daily chores and give customers more time to spend on what they love doing.
Li said consumer centricity is a core value at the company, and that its research and development team places heavy emphasis on using real customer feedback to shape what comes next, including what users like, what they do not, what slows them down at home and what they wish the products offered. She described the award as particularly meaningful because it was decided by people who actually use robot vacuums.
SpiraFlow 2.0 targets mopping performance
Alongside the award, Roborock has recently launched the Saros 20 Flow and Qrevo Edge 2 Flow in Australia. Both models use SpiraFlow 2.0, an upgrade on the company's original roller mop system. According to Roborock, the system handles sticky messes and spills with 16 pressurised clean-water outlets that spread water across the roller, a roller rotation speed of 240RPM and 2.5 times greater downward mopping pressure.
The roller is also washed with pressurised 100ºC fresh water. Roborock states that this self-cleaning step provides a deep and hygienic clean with a 99% bacterial removal rate.
Saros 20 Flow: flagship mobility and suction
Roborock positions the Saros 20 Flow as the pinnacle of robotic mobility. It has an ultra-slim body measuring 8.98cm, 36,000Pa of suction and AdaptiLift Traverse 3.0, which the company says can climb double-layer thresholds up to 8.8cm high.
The model uses AI RGB recognition to identify different floor surfaces and types of mess so it can adjust cleaning accordingly. A DuoDivide main brush and dual lifting side brushes are claimed to reach a 0% hair tangling rate. The accompanying RockDock offers 100ºC pressurised mop washing and automated detergent dispensing.
Qrevo Edge 2 Flow: attention to pet hair and carpet
The Qrevo Edge 2 Flow shares the 8.98cm profile, which Roborock says makes it one of the slimmest roller mop robot vacuums on the market. It runs on 35,000Pa HyperForce suction and the upgraded SpiraFlow 2.0 system to deal with everyday messes, spills and grime.
For homes with pets, Roborock claims a 100% hair pick-up rate on floors and a 15% higher pet hair pick-up rate, which it says supports a consistent clean. AI RGB recognition allows the unit to identify floor types and spills and adjust waterflow automatically, limiting the need for manual intervention. It also recognises carpeted rooms, lifts its roller mop by up to 15mm and relies on an Automatic Roller Shield intended to keep carpets dry.
Both models have recently arrived on the Australian market, according to Roborock, bringing the company's updated mopping hardware to buyers in the same period as the Canstar satisfaction result.